How Mbari Kola handles member data

Last updated: July 22, 2026. This policy covers membership, wallet, booking, store, visit, notification, and support data used across the Mbari Kola platform.

1. Introduction

Mbari Kola is a member-focused arts society platform for membership, programmes, spaces, visits, guest invitations, store purchases, wallet services, and member communications. This policy explains how we collect, use, protect, and retain personal information.

2. Information We Collect

We may collect account details, membership and onboarding data, KYC information where required, wallet and payment references, bookings, visits, store activity, device tokens, notification history, support requests, and security logs.

3. How We Use Information

We use your data to operate membership features, secure accounts, provide wallet and payment features, manage bookings and visits, process store purchases, send service notifications, provide support, prevent fraud, and meet legal, financial, audit, and regulatory obligations.

4. Sharing and Service Providers

We may share only necessary information with trusted providers that help run the platform, including wallet infrastructure, payment processors, email providers, cloud services, analytics and operations tools, and compliance partners. We do not sell personal information to advertisers.

5. Data Retention

We keep personal data only as long as needed to provide the service, secure the platform, resolve disputes, and comply with financial, legal, tax, regulatory, and audit requirements. Some wallet, transaction, refund, order, visit, and audit records may be retained in restricted form after account deletion.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect account, wallet, and operational data. No digital service is completely risk-free, but we work to keep access limited to authorized systems and personnel.

7. Account Deletion

You may request account deletion at any time. Once verified, we deactivate your account, revoke active sessions, remove device tokens and personal preferences, and anonymize personal profile data. Records required for finance, security, legal, or audit reasons may be retained in restricted form.

8. Contact Support

For privacy questions or support, contact us at support@purplegatetechnologies.com.